Shipment processing time: All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping rates and delivery estimates: Shipping charges for your order will be calculated and displayed at checkout. Shipment method UPS Ground: Estimated delivery time 3-5 business days Shipping charges for your order will be calculated at checkout based on shipping address. Free Shipping only on Orders of $199+ Delivery delays can occasionally occur. By TABC Liquor Law, adult signature ( 21 y/o ) will be required upon UPS delivery. Shipment States, to P.O. boxes or APO/FPO addresses: Grappolowineshop.com currently ships to addresses within the state of Texas only. Shipment confirmation and Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties and Taxes. Grappolowineshop.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages: Grappolowineshop.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy: We currently do not ship outside the state of Texas or the U.S. Returns Policy: We do not accept returns. Contact us at info@abovewines.com for more info.
